Delivery and Refund Policy

1. Digital delivery

No physical product is shipped. Purchased credits are added to the account used to create the order after the required network payment and confirmation conditions are detected.

Most supported network payments confirm within minutes, but congestion, provider delays, an incorrect network, an expired quote or an insufficient payment can delay or prevent activation. The order screen shows the detected state.

2. Credit availability

Activated purchased credits are available until used and do not expire under the standard plan. Free daily credits are promotional access, reset according to the published plan and cannot be transferred or exchanged for money.

3. Incorrect, incomplete or delayed payments

• Underpayment: send the displayed remainder when the order permits it, or contact support with the order reference.
• Overpayment: contact support. After the transaction is verified, the excess can be resolved as credits or by another legally available method.
• Wrong asset or network: recovery is not guaranteed. Network or provider recovery costs can be deducted where a recovery is technically possible.
• Expired quote: do not rely on the old amount. Create a new order or contact support before sending funds.

4. Refund requests

You may request a refund within 3 calendar days after credit activation if none of the purchased credits have been used. If part of the package has been consumed, the digital service has already begun and the purchase is normally not refundable, except where mandatory law provides otherwise.

Blockchain network fees, provider recovery costs and exchange-rate differences outside the operator’s control are not refundable. Free credits have no refund value. Nothing in this policy limits statutory rights for a service that was not delivered or was materially defective.

5. How to request help or a refund

Contact support from the account email and include the order reference, payment asset, network, transaction identifier if available, amount and requested resolution. Never send a wallet seed phrase or private key.

6. Review and settlement

We verify the account, credit use and blockchain or provider record before approving a refund. Approved refunds are returned through a technically and legally available route. Processing time depends on the network, payment provider and information supplied.