Delivery and Refund Policy

1. Digital delivery

No physical product is shipped. Purchased credits are added to the account used to create the order once the payment is approved.

Card payments are approved within seconds and credits are added immediately. Most supported network (crypto) payments confirm within minutes, but congestion, provider delays, an incorrect network, an expired quote or an insufficient payment can delay or prevent activation. The order screen shows the detected state.

2. Card payments

Card payments are collected on the secure page of a licensed payment institution. Your card number and security code are never passed to, seen by or stored by the operator.

The total shown on the order screen before confirmation is the final amount payable. Prices are in euro; if your card is not denominated in euro, your bank performs the conversion and its exchange rate and cross-border fee follow the bank’s own tariff.

If the payment is not approved, the order is not completed and no credits are added. Any amount held as an authorisation is released within the bank’s own timelines because the transaction was not completed.

3. Credit availability

Activated purchased credits are available until used and do not expire under the standard plan. Free daily credits are promotional access, reset according to the published plan and cannot be transferred or exchanged for money.

4. Incorrect, incomplete or delayed network payments

• Underpayment: send the displayed remainder when the order permits it, or contact support with the order reference.
• Overpayment: contact support. After the transaction is verified, the excess can be resolved as credits or by another legally available method.
• Wrong asset or network: recovery is not guaranteed. Network or provider recovery costs can be deducted where a recovery is technically possible.
• Expired quote: do not rely on the old amount. Create a new order or contact support before sending funds.

5. Right of withdrawal and refund requests

Under Article 15/1(ğ) of the Turkish Regulation on Distance Contracts, the right of withdrawal does not apply to services performed instantly in electronic form or to intangible goods delivered instantly. Because credits are added the moment payment is approved, a purchase falls within that exception.

The operator nevertheless offers a limited voluntary refund. You may request a refund within 3 calendar days after credit activation if none of the purchased credits have been used. If part of the package has been consumed, the digital service has already begun and the purchase is normally not refundable, except where mandatory law provides otherwise.

Blockchain network fees, provider recovery costs and exchange-rate differences outside the operator’s control are not refundable. Free credits have no refund value. Nothing in this policy limits statutory rights for a service that was not delivered or was materially defective.

6. Refunds on card payments

An approved card refund is returned only to the card used for the payment, unless the law requires otherwise. Refunds are not paid out in cash, by transfer or to a different card; this is a card network rule and it prevents fraud.

Once the operator has initiated the refund, when it appears on your statement is up to your bank and usually takes a few working days; with some banks it lands on the next statement cycle. The operator has no influence over that period.

Contacting support before raising a chargeback with your bank usually resolves the matter faster. Once a chargeback is opened, the order is suspended until the bank completes its review.

7. How to request help or a refund

Contact support from the account email and include the order reference, the amount and the resolution you are asking for.

For card payments, the transaction date and the last four digits of the card are enough — NEVER send the full card number, expiry date or security code. For network payments, include the payment asset, the network and the transaction identifier if available, and never send a wallet seed phrase or private key.

8. Review and settlement

We verify the account, credit use and the payment record — the payment institution’s record for card transactions, the blockchain record for network payments — before approving a refund. Approved refunds are returned through a technically and legally available route. Processing time depends on the network, payment provider and information supplied.