Distance Sales Agreement

1. Parties

SELLER: the person whose name, registered address, telephone number and email address are shown in the “Service operator” block at the bottom of this page.

BUYER: the holder of the account used to create the order. The name and email address on the account record apply; keeping them accurate and current is the buyer’s responsibility.

2. Subject

This agreement governs the rights and obligations arising from the sale and performance of digital credits ordered electronically by the buyer.

For buyers resident in Türkiye, Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts apply. Matters not covered here are governed by the Terms of Service; where the two conflict, the provision more favourable to the consumer applies.

3. Essential characteristics of the service

The subject of the sale is digital credit spent on the NameGender service. No physical product is produced, shipped or delivered.

The credit count, unit value and total price of each package are shown on the pricing page and on the order screen. Purchased credits remain available until used and do not expire under the standard plan.

4. Price and payment

Prices are shown in euro. The total displayed on the order screen before confirmation is the final amount payable; the seller charges no additional fee on top of it.

For card payments the amount may be converted into the card’s currency by the issuing bank. Any exchange-rate difference and cross-border transaction fee applied by that bank follow the bank’s own tariff and are outside the seller’s control.

Card details are never seen, recorded or stored by the seller. Payment is collected on the secure page of a licensed payment institution.

5. Performance and delivery

Performance is electronic and immediate: credits are added to the ordering account and become usable as soon as the payment is approved. The order screen shows the detected state.

If the payment is not approved, no agreement is formed and no credits are added. Any amount held as an authorisation by the bank is released within the bank’s own timelines because the transaction was not completed.

6. Right of withdrawal

Under Article 15/1(ğ) of the Regulation on Distance Contracts, the right of withdrawal does not apply to services performed instantly in electronic form or to intangible goods delivered to the consumer instantly.

By confirming the order the buyer requests that performance begin immediately, acknowledges that credits are added to the account at once, and accepts that no right of withdrawal exists for that reason.

Despite this exception the seller offers a limited voluntary refund: if none of the purchased credits have been used, a refund may be requested within 3 calendar days of activation. The conditions are set out in the Delivery and Refund Policy. Nothing here limits statutory rights for a service that was not delivered or was materially defective.

7. Buyer’s undertakings

• The information supplied when ordering is accurate, and payment is made with a card or account registered in the buyer’s own name.
• The service is used in line with the acceptable use rules in the Terms of Service.
• The buyer is responsible for having a legal basis for any personal data submitted to the service.
• The buyer understands that results are probabilistic and do not establish a verified fact about a person.

8. Seller’s undertakings

The seller undertakes to provide the service as described on this site and to add credits to the account without delay once payment is approved.

Availability commitments and what happens during an outage are set out in the Service Level Agreement. In a force majeure event the seller will inform the buyer.

9. Protection of personal data

Personal data processed during the order is handled as described in the Privacy Policy and, for data subjects in Türkiye, the KVKK Disclosure Notice. Payment data is processed by the payment institution under its own notice.

10. Dispute resolution

A buyer resident in Türkiye may apply to the Consumer Arbitration Committee at their place of residence or where the transaction took place, within the monetary limits announced annually by the Ministry of Trade, and to the Consumer Court above those limits.

For buyers resident outside Türkiye, the governing law and jurisdiction provisions of the Terms of Service apply. This does not remove mandatory consumer rights in the buyer’s own country.

11. Entry into force

The agreement is formed and binds the parties the moment the buyer confirms the order electronically. The text is kept permanently accessible at this address and the order record is retained in the panel.

12. Contact

Send questions and requests about this agreement to the support address below.